Pulse Check
A mechanism to maintain lightweight touchpoint with a partner through brief calls and messages to identify emerging issues early, or gauge sentiments. This technique is used to bridge the gap between more formal meetings like the EBRs and QBRs to ensure no breaks in communication.
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THE HONEST TRUTH
A pulse check though lightweight; it is not for small talks. Normalize asking difficult questions based on usage insights, even before QBRs or EBRs. Doing this produces insightful customer responses that otherwise would have had to wait until the next more formal meeting.
A pulse check though lightweight; it is not for small talks. Normalize asking difficult questions based on usage insights, even before QBRs or EBRs. Doing this produces insightful customer responses that otherwise would have had to wait until the next more formal meeting.