Mutual Action Plan (MAP)
It is a shared document that outlines the processes and timelines both parties are required to undertake to achieve predetermined outcomes. It clearly identifies the owners of specific tasks, and most commonly used during implementation, onboarding, or renewal processes.
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THE HONEST TRUTH
If it is solely developed by the vendor and shared with the Customer for sign-off, it is nothing short of an internal project plan with the word ‘mutual’ on it. The document lacks the element of mutuality; thus, the customer will not be committed to the steps aimed at the desired goals.
If it is solely developed by the vendor and shared with the Customer for sign-off, it is nothing short of an internal project plan with the word ‘mutual’ on it. The document lacks the element of mutuality; thus, the customer will not be committed to the steps aimed at the desired goals.