High-Touch Model
An approach to customer success characterized by dedicated, constant and personalized engagement with accounts. This is typical for high-value and/or complex enterprise clients. This model involves frequent check-in calls, emails, in-person meetings, success plans and senior-level management alignment.
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THE HONEST TRUTH
A high-touch model is building strong relationships with the executives who decide the fate of an account through strategic access and designing relevant touch points to ensure their needs are always taken care of in alignment with the success plans.
A high-touch model is building strong relationships with the executives who decide the fate of an account through strategic access and designing relevant touch points to ensure their needs are always taken care of in alignment with the success plans.